Frequently Asked Questions
Everything you need to know about banking with Verid Haven.
Getting Started
Email verification is instant. Phone verification takes a few minutes. Identity document review by our compliance team typically completes within 1-2 business days.
To start, just an email address and phone number. Full identity verification (Tier 3) requires a government-issued passport, national ID, or driver's license, plus a live selfie.
Wallets & Currencies
Seven fiat currencies — USD, GBP, EUR, AUD, JPY, CNY, and ILS — plus five cryptocurrencies: BTC, ETH, LTC, BNB, and USDT, all within a single account.
Rates are set by our treasury team and published transparently before every conversion. You see the exact rate and fee before confirming — never after.
Transfers & Fees
No. Receiving funds on ZelFinance, whether from another user or an external bank, is always free.
Every outgoing transfer requires step-up verification — a second confirmation via your authenticator app or a one-time code — as a mandatory fraud-prevention measure.
Security
Yes. Customer funds are held in segregated accounts, separate from our operating capital, and protected under German and EU financial services regulation.
Use one of the recovery codes provided when you enabled two-factor authentication, or contact our support team to verify your identity and restore access.
Cards & Verification
Once you reach Tier 3 verification, you can request a virtual card. Our operations team reviews and activates each card before first use, backed by the wallet of your choice.
Yes. The platform is available in several major languages, switchable at any time from the language menu in your account and request a language update.